PROJECTS & CASE STUDIES
Learning from OthersMeasurable outcomes in global delivery, AI transformation, and operational excellence. Each case demonstrates measurable outcomes—higher efficiency, improved customer satisfaction, cost savings, faster delivery, and stronger retention. Together, they offer practical lessons on building scalable, transparent, and future-ready operations.
Pre-COVID Lockdown Ready
🚀 42% Improved Engagement
🚀 Seamless onboarding
🚀 35% Higher clients onboarded
🚀 98% Client satisfaction
Offshore Unified Engine
🚀 Increased employee retention
🚀 Boosted CSAT scores
🚀 Helped Revenue growth
🚀 Attained Operational excellence
🚀 Stronger collaboration culture
Attaining Martech Maturity
🚀 Omnichannel automation in 14 markets
🚀 100% GDPR & HIPAA compliance
🚀 35% faster campaign go-lives
Ad Ops Transformation
🚀 Centralized ad operations
🚀 QA automation
🚀 Standardized workflows
🚀 Scalable ops backbone
GenAI for Campaigns
🚀 40%+ manual effort reduction
🚀 2x faster campaign insights
🚀 AI-driven client interaction
🚀 Proactive anomaly detection
🚀 Automated optimization suggestions
Quality Framework for Ad Ops
🚀 Knowledge-based error reduction
🚀 Repeat errors tracked and resolved via retraining
🚀 QA + RCA feedback loop institutionalized
Staffing to MSP Transition
🚀 90% employee retention post-transition
🚀 25% SLA time reduction
🚀 23% quality improvement
🚀 40% reporting automation
🚀 12% boost in operational efficiency
Ops Excellence in MS
🚀 100% NPS improvement
🚀 99% quality score maintained
🚀 30% SLA compliance improvement
🚀 Standardized workflows
🚀 Proactive client comms
Implementing QMS
🚀 Bias & favouritism Eliminated
🚀 Improved efficiency and morale
🚀 Consistent & Improved SLA
🚀 Transparent Work Environment
🚀 Real-time dashboards improved accountability
"0" Surprise Delivery
🚀 Improved Client Relations
🚀 100% On-Time Delivery
🚀 35% Increase in NPS Score
🚀 Early Issue Detection
🚀 Improved Efficiency
Inventory Monetization
🚀 Improved Fill rate 23% → 52%
🚀 33% revenue growth in month 1
🚀 PMP deals drove 55% of revenue within 2 months
🚀 CPM stability and ad quality uplifted
Dynamic Ad Serving
🚀 $350K in incremental revenue
🚀 35% increase in eCPM
🚀 20% improved inventory utilization
🚀 75 million ads served
AdX Inventory Optimization
🚀 30% increase in eCPM
🚀 73% revenue growth
🚀 Optimized fill rates and demand competition
Preventing Ticket Storm
🚀 32% reduction in onboarding-related support tickets
🚀 21% improvement in SLA adherence
🚀 18% improvement in CSAT
Securing Knowledge
🚀 Structured training manuals
🚀 Self-learning modules
🚀 Centralized digital KB
🚀 No dependency on tribal knowledge
🚀 Business continuity despite attrition
Optimizing Ad Inventory
🚀 50% campaign volume increase
🚀 Proper inventory management
🚀 Faster page loads
🚀 New ad Types (video, RM, HTML5)
🚀 Significant revenue uplift