PROJECTS & CASE STUDIES
These case studies showcase how organizations transformed operations by strengthening people, process, and technology. They highlight journeys from staffing-to-MSP transitions, offshore integration, and MarTech modernization to automation, AI-driven insights, and proactive communication frameworks. Each case demonstrates measurable outcomes—higher efficiency, improved customer satisfaction, cost savings, faster delivery, and stronger retention. Together, they offer practical lessons on building scalable, transparent, and future-ready operations.
Future-proofing workforce with data-driven visualizations and “What-If” workshops
🚀 42% Improved Engagement
🚀 Seamless onboarding
🚀 35% Higher clients onboarded
🚀 98% Client satisfaction
A transformation initiative to change a Offshore Center to be a Strategic Partner
🚀 Increased employee retention
🚀 Boosted CSAT scores
🚀 Helped Revenue growth
🚀 Attained Operational excellence
🚀 Stronger collaboration culture
Digital transformation aimed at Removing Silos and create a channelized Delivery
🚀 Omnichannel automation in 14 markets
🚀 100% GDPR & HIPAA compliance
🚀 35% faster campaign go-lives
🚀 70+ team members successfully led
A Lift and Shift Project converting a support team to become 24x7 Frontend Ops team to delivery CTV Ads across the Globe
🚀 Centralized ad operations
🚀 QA automation
🚀 Standardized workflows
🚀 Scalable ops backbone
Project to leverage In House GenAI to revolutionize how Canpaigns are Delivered
🚀 40%+ manual effort reduction
🚀 2x faster campaign insights
🚀 AI-driven client interaction
🚀 Proactive anomaly detection
🚀 Automated optimization suggestions
Serious Quality Concerns, a staggering 25% error rate & Low SLA adherence
🚀 Knowledge-based error reduction
🚀 Repeat errors tracked and resolved via retraining
🚀 QA + RCA feedback loop institutionalized
The Project that saw the Journey of 85 FTEs from Contractual to being Permanent Employees
🚀 90% employee retention post-transition
🚀 25% SLA time reduction
🚀 23% quality improvement
🚀 40% reporting automation
🚀 12% boost in operational efficiency
Eliminating Unstructured Workflows, Reactive Team, & Inconsistant Workforce planning
🚀 100% NPS improvement
🚀 99% quality score maintained
🚀 30% SLA compliance improvement
🚀 Standardized workflows
🚀 Proactive client comms
Imroving Employee Engagement and Retention
🚀 Bias & favouritism Eliminated
🚀 Improved efficiency and morale
🚀 Consistent & Improved SLA
🚀 Transparent Work Environment
🚀 Real-time dashboards improved accountability
Transformation of a siloed delivery team—plagued by low visibility, reactive and delayed responses
🚀 Improved Client Relations
🚀 I100% On-Time Delivery
🚀 I35% Increase in NPS Score
🚀 IEarly Issue Detection
🚀 IImproved Efficiency
Project to strategically monetize inventory & structured programmatic strategies.
🚀 Improved Fill rate 23% → 52%
🚀 33% revenue growth in month 1
🚀 PMP deals drove 55% of revenue within 2 months
🚀 CPM stability and ad quality uplifted
Securing Knowledge, eliminating Knowledge gaps and creating structured Training
🚀 Structured training manuals
🚀 Self-learning modules
🚀 Centralized digital KB
🚀 No dependency on tribal knowledge
🚀 Business continuity despite attrition
Case Study about how a strategic approach helped unlock untapped revenue streamsfor the Client
🚀 50% campaign volume increase
🚀 Proper inventory management
🚀 Faster page loads
🚀 New ad Types (video, RM, HTML5)
🚀 Significant revenue uplift
🚀 Improved UX
Bridging the Gap between Advertiser and Publisher to Plugin they systems for a Win-Win Situation
🚀 $350K in incremental revenue
🚀 35% increase in eCPM
🚀 20% improved inventory utilization
🚀 75 million ads served
The Project to solve a Classic Ad Serving Problem that needed extensive technical support resulting in revenue growth.